FAQ

Shipping

Our Online Store offers USPS services, primarily Priority. Shipping is calculated as follows:

Merchandise

Total

Shipping, Handling & Insurance

From Rio Grande, Puerto Rico

Up to $14.00 $8
$14.01 - $35  $11
$35.01 - $65.00 $15
 $65.01 - $170 $20
Over $170.01 Add 15% of merchandise total

Upon request, we could ship via UPS, FedEx and DHL with tracking capabilities also. However, please note these courier services consider Puerto Rico an international destination, whereas USPS considers it domestic to ship within the USA.

For large and/or heavy gift orders, we also use shipping forwarders for a most economical option. Please contact us for further information.

At the moment we do not through our online shop, but contact us and we will see what we can do to accommodate you.

We ship from our warehouse located in Bo. Palmer, Rio Grande, Puerto Rico. It is considered domestic by the Unites States Postal Service (USPS).

Available items generally ship out within 2-3 business days from the time you place your order. Shipping is automatically calculated by the above chart. Simply add items to your cart and proceed to the Checkout page where you will be shown the shipping price. Please note that first shipping costs shown may be blank or estimated. We do not calculate actual price until the final checkout page as it will be based upon your shipping address.

Delivery times will vary depending on the shipping method selected and the shipment destination. Please provide us with a complete street address for shipping.  Any shipments to a PO Box or APO/FPO will be shipped via USPS Priority Mail and may take up to 7-10 business days from the time you place your order.  As a general guideline for U.S. domestic orders, please allow 5-7 business days for USPS Priority mail shipping from the time you place your order.

Orders are shipped out Monday through Friday only (holidays excluded).   If you have a specific delivery date in mind, please be sure to note it in your comments so that we will be able to verify availability of your order items for immediate shipment and whether the delivery date can be met.

If you have successfully placed an online order with CaribbeanTrading.com, you can check the current status of your order by clicking on Track My Order from Your Account Page

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us and we will work with you to resolve expeditiously.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your financial institution to process our refund request (5 to 10 business days).

We'll notify you via e-mail of your refund once we've received and processed the returned item.

If the package is damaged when it arrives, REFUSE THE DELIVERY and have the carrier notate the package as DAMAGED. If you were not present when the package was delivered, open the package immediately and report the damage within 7 DAYS of receipt by email at INFO@CARIBBEANTRADING.COM. Please include your order number and the tracking number in your written correspondence.

It is greatly appreciated if you could also provide photos of the damaged or defective item to assist us and to pass on to our suppliers, fulfillment team, or shippers, etc. Please attach them in your email and specify whether you would like a replacement or refund.

If an item is back ordered or unavailable we will notify you immediately.  If you receive your shipment and it is missing an item you ordered, you have 7 DAYS from receipt of your package to notify us of the discrepancy so that a replacement can be arranged.  We cannot complete any claims made after 7 days.

If you need to make an exchange or return, please contact us. All items need to have the original tags attached, not have been used or damaged and be resalable. Pack and seal your return securely,

Send returns via USPS standard mail to:

Caribbeantrading.com Returns/Exchanges

PO Box 444

Palmer, PR 00721

***For exchanges, a customer service representative will contact you to collect any balance due if there is a price difference from the original ordered item plus the replacement shipping and handling charges.

Payments

Caribbean Trading Company accepts PayPal, MasterCard, Visa, Discover, American Express in our online shop. For our corporate clients, we also accept check and wire transfer.

There is a 7% sales tax for orders in Puerto Rico. Any orders shipping outside of Puerto Rico will not incur sales tax.

You can see all your previous orders by logging into your account

Login to your account and your Recent Orders will automatically show up so that you may review your order. You may compare your Order History on our website with your financial records. If you have further questions or concerns, please contact customer service at 800-576-1770 8:00am - 5:00pm EST (Monday-Friday) or email us via our Contact Us page for further assistance.

Corporate Orders

Corporate and Group gifts and amenities are our specialty. We have worked with many large and small companies to help them with their corporate gift giving.  We offer a large warehouse and production facility, allowing us to handle orders of any size. We will do a customized proposal that takes into account your interests and budget. Contact us and we’ll get the crew working on your request. Contact us to Request a Proposal

We offer corporate and group discounts. Based on your quantity needed, we will get you the best possible price. Contact us and we’ll get the crew working on your request.Contact us to Request a Proposal

You can see all your previous orders by logging into your account

Yes. Caribbean Trading Company specializes in made-to-order gift baskets to suit your gift giving needs. Contact Caribbean Trading Company now to start arranging your custom gift basket. For our corporate customers, we also have numerous ways to incorporate your company logo into a custom gift.

Privacy & Security

Protecting your privacy is important to us. We do not share your personal information with anyone outside the company.

We have taken many precautions to ensure that shopping at Caribbean Trading Company is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our Web site when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information.

We are more than happy to take your credit card information via phone or fax if you would prefer.  Phone 787-888-2762, Fax 787-888-1664.

Other Popular Questions

Many of the items in our stores are unique artisan items that are one-of-a-kind. At this moment, we are unable to sell these items online due to the variations of the products. Hopefully one day soon in the future! However, if you are very interested in something you saw in the store, please contact us and we we will see if we still have the item ans see what we can do to fulfill your order.

No, we only wholesale our line of Caribbean Trading Company products, and at this moment, not all of them.  To see a listing of what is available to for wholesale, please visit our Wholesale Information page.