FAQ’s
Your Source for Creative Corporate Gifts & Amenities
- Why don’t you publish pricing?
- Do you offer customized gift baskets?
- What forms of payment are accepted?
- What if I’m not comfortable giving my credit card information over the internet?
- Do I have to pay sales tax?
- What is your guarantee/cancellation policy?
- What shipping options do I have?
- Do you ship outside of the US?
- Something in my gift basket doesn’t match what was in the picture?
- Can you handle large corporate orders?
- Do you offer corporate discounts?
- Will you share my personal information with other companies?
- What will happen if I give an incorrect shipping address for my recipient?
- Do you deliver on Weekends or Holidays?
- Do you deliver and ship to other destinations?
- Do you have local delivery and is there a charge?
- What is your Sample Policy?
- How does delivery to hotels work?
- Will the basket I order look the same as the picture?
Why don’t you publish pricing?
We are a full service gift solution company that works with each and every client on a personalized level. Because we have so many sources and options to offer you and depending on when and where you need delivery, how many you need, etc., we’ve found it easier for our clients and our company to not publish pricing. When you contact us you are assigned a group specialist that will work with your budget, theme and specific needs and offer you many options that will work for your program. Give us a try and you’ll see why our client feedback is so high.
Do you offer customized gift baskets?
Yes. Caribbean Trading Company specializes in made-to-order gift baskets to suit your gift giving needs. Contact Caribbean Trading Company now to start arranging your custom gift basket. For our corporate customers, we also have numerous ways to incorporate your company logo in a custom gift.
What forms of payment are accepted?
Caribbean Trading Company accepts MasterCard, Visa, American Express, corporate checks, money orders and wire transfers.
What if I’m not comfortable giving my credit card information over the internet?
We are happy to accept your information by phone or fax.
There is a 7% sales tax for programs operating in Puerto Rico. Any programs or pre/post programs operating outside of Puerto Rico will not incur sales tax.
What is your guarantee/cancellation policy?
Caribbean Trading Company is pleased to offer a cancellation/rescheduling policy. Cancellations must be received forty-five (45) days prior to the date of the event. Cancellations due to War, Government regulations, disasters, strikes, or civil disorders making it illegal or impossible to provide the services, or hold the event will not be subject to cancellation penalties. Any other reason for cancellations not previously described, are subjected to a 30% cancellation fee. The charges will be as follows: for the transport of merchandise back to the warehouse, restocking, and the shipping and handling costs of returned merchandise, a fee that is 30% of the total invoice will be levied. Custom orders and items with custom logos cannot be returned. These agreements above can only be canceled by Caribbean Trading Company or Buyer forty-five (45) days prior to delivery.
What shipping options do I have?
We ship via UPS, FedEx and DHL with tracking capabilities. We also use USPS. For large and/or heavy gift orders, we also use shipping forwarders for a most economical option.
Do you ship outside of the US?
International shipping is available. Please contact Caribbean Trading Company for further information regarding the shipment of gifts and gift baskets outside the US.
Something in my gift basket doesn’t match what was in the picture?
From time to time, we reserve the right to substitute gift basket items with available products similar in price and quality. This may be due to discontinued products or renewed stock items, but we will communicate with you prior to any changes.
Can you handle large corporate orders?
Corporate and Group gifts and amenities is our specialty. We have worked with many large and small companies to help them with their corporate gift basket giving. We offer a large warehouse and production facility, allowing us to handle orders of any size.
Do you offer corporate discounts?
We offer corporate and group discounts. Based on your quantity needed, we will get you the best possible price.
Will you share my personal information with other companies?
Protecting your privacy is important to us. We do not share your personal information with anyone outside the company.
Do you deliver on Weekends or Holidays?
Our gifts are available for Courier Delivery in the San Juan Metroplex and surrounding areas to one location, Monday- Saturday. Delivery Charge: $2.00 per basket, minimum of $50.00. Sunday deliveries carry a $50.00 surcharge. Large orders will have a delivery discount and will be agreed and confirmed upon prior to order confirmation.
Do you deliver and ship to other destinations?
Yes! All quotes are the price of the actual gift. All other charges are done at actual. We will be happy to quote for shipping/customs/duties up front but they are only an estimate and will be invoiced as a separate charge, not included in the sell price of the gift. We are happy to use any provided shipping account.
Caribbean Trading Company is pleased to offer a cancellation/rescheduling policy. Cancellations must be received forty-five (45) days prior to the date of the event. Cancellations due to War, Government regulations, disasters, strikes, or civil disorders making it illegal or impossible to provide the services, or hold the event will not be subject to cancellation penalties. Any other reason for cancellations not previously described, are subjected to a 30% cancellation fee. The charges will be as follows: for the transport of merchandise back to the warehouse, restocking, and the shipping and handling costs of returned merchandise, a fee that is 30% of the total invoice will be levied. Custom orders and items with custom logos cannot be returned. These agreements above can only be canceled by Caribbean Trading Company or Buyer forty-five (45) days prior to delivery.
Do you have local delivery and is there a charge?
Yes, we provide local delivery. There is a delivery charge per order. Please call for a quote.
We are happy to send samples to you. Our policy is that you pay the shipping, we provide the samples. If you would like to keep them, we would then bill you the quoted price. If not, we ask that they be returned within 21 days via US Priority Mail as UPS or FED EX require payment of an import tax for the value Customs declares. If this is acceptable to you, please furnish us with a preferred shipper and account number.
How does delivery to hotels work?
When delivering to your hotel, we ask for a location for delivery, a contact name and number. We will also ask for your Conference Service Manager’s name as we will coordinate directly with them as well. We request that someone with the group meet the delivery so that all quantities can be confirmed upon arrival.
Will the basket I order look the same as the picture?
Our designs and inventory are constantly changing. We are always looking for new products and enhancements to create fresh new looks for our baskets. We will always use only the finest gifts, foods and containers. For the most part, your gift basket will be the same as pictured on our website and will most likely look better than the photos you see here!
However, due to availability of products and seasonal differences, we reserve the right to substitute products of equal or greater value when it becomes necessary. We will communicate with you ahead of time of any changes. We guarantee you and your recipient will be delighted with any of our gift baskets.
